BW Modules:

System Manager

General Ledger

Accounts Payable

Accounts Receivable

Inventory Control & Purchasing

Order Entry

Payroll

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MicroCount Accounting Systems

The BusinessWorks - Service Bridge Link
Service Bridge is a powerful software package created for service-based companies and designed to integrate dispatch, service, and accounting data into a comprehensive front office management system. Service Bridge will integrate labor and material charges and manage the entry, scheduling, and dispatching of service calls for superior customer service and unmatched productivity.

The BusinessWorks - Service Bridge Link will allow you to access BusinessWorks options directly and share customer, inventory, and invoicing data. Information is seamlessly intergrated. Using the unique "data" bridge, information is transferred and exchanged between both. That means that any changes made in BusinessWorks will automaticlly transfer to Service Bridge and vice versa.

Information can be exchanged between BusinessWorks and Service Bridge any time and as many times as you want. The number of data exchanges or file updates that you make will depend upon the number and frequency of inventory issues, customer file exchanges, and invoices that you create. For data integrety, it is recommended that you process a batch exchange at least once per day.


For more information or a demo copy vist   Service Bridge

210 Fell Street, Suite 14, San Francisco, CA 94102
Phone: 800-997-7772 (CA), 415-864-3915 (all other)
E-mail: info@microcount.com

View the Link Between BusinessWorks and Service Bridge

You must have a license to version 12.5 of BusinessWorks in order to veiw synchronization of data from/to Service Bridge to/from BusinessWorks.
If not!   Please call or e-mail us.

  • Select the Service Bridge demo database by using the DB Selector. Click on the Window Start button on your desktop, then select Programs, Advocate Software, and DB Selector. Click Service Bridge Demo, and then click OK.
  • Open BusinessWorks using the USER ID and PASSWORD established for system administration. Under COMPANY ID, choose an existing company, preferably a sample company to import the sample data located in Service Bridge and click OK. Click OK to close the BW start-up window.
  • When BusinessWorks opens, click on the System Manager icon and then click on the Maintenance menu and select restore from the drop down list. Click OK when prompted from the exclusive option window. BROWSE to your CD drive, locate the file called A23OCT00.001 in the BWDemo folder on the Service Bridge CD, and then click OK. A BW Restore Utility window will appear. Click on the box preceding the line beginning with Monday, October 23 to enable the restore command and click on the Restore button. Finally, click on Restore Default.
  • When you get the restore complete successful note, click OK and close the BW Restore Utility Window. Click on the Utilities menu and switch companies by selecting SB from The COMPANY ID drop down menu list. Click OK.
  • Click OK to close the window. When prompted to backup the data, select NO.


You have successfully installed a database in both BusinessWorks and Service Bridge. To view the real time synchronization of data between the two programs, open Service Bridge and click on the Bridge icon. You may use the drop down menu to select data from:   Customers   -   Inventory   -   Invoices   -   Payments.

  • The data appearing in black ink is the data that will transport from BusinessWorks to ServiceBridge while the data appearing in green will transmit data from Service Bridge to BusinessWorks. Click on Finish to complete the synchronization of data. A window will appear stating the number of records for those transferred from BusinessWorks.
  • To view the records in Service Bridge, click on the appropiate icon and use the search icon to view the records transfered from BusinessWorks. For example, click on the Customer icon and then on the Binoculars icon to search customer records for those transferred from BusinessWorks.
  • To view the records transferred from Service Bridge to BusinessWorks, you must shrink or close the Service Bridge application window and open BusinessWorks. Click on the Accounts Receivable icon; select Customers then Maintain Customers from the menu bars. Use the arrow icons to search through the records. You may seperately view the transmission of data for customers, inventory, invoices and payments, using the Service Bridge Wizard. Once you have viewed the workings of the Bridge Wizard for each of these areas, you will have to restore the database to its original contents in order to re-demonstrate the Bridge.
  • To reverse the transfer of data between Service Bridge and BusinessWorks applications and restore the database to its original contents, open BusinessWorks using the USER ID and PASSWORD for system administration. Select SB from the drop down list in the COMPANY ID field and click on OK. Select OK to open BusinessWorks. Click on System Manager and select Maintenance from the menu and choose Restore from the drop down list. When propted by the exclusive option window, click OK. Locate the SB database by browsing to the database on the Service Bridge CD ROM and click on RESTORE and again on RESTORE DEFAULT.
  • Click OK on the restore completed successfully window and click on close to end the BW Restore Utility window. Close BW and reopen Service Bridge to once again view the seamless integration of data using the Bridge Wizard.
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